MODERN HOTEL SERVICES
Some 50 dedicated employees work with passion at the Castell in the areas of architecture and art – season after season. People with different backgrounds, education, skills, and ages.
Their common goal is to provide the best possible service, to ensure that you thoroughly enjoy your stay at the Castell – a common goal that is clearly reflected in the hotel’s high standards.
"Being a host" is a calling for hotel director Martin Müller. Even today, he is fascinated by the diverse demands of his profession and thrives on the variety each day presents. Devoted, determined and humorous, he always has the needs and desires of his guests in mind. For him, genuine hospitality is a key element of the Castell spirit, coupled with "the fine art of relaxing".
As early as back in the day when she began her training, she was bitten by the “hospitality bug”, and ever since, this nature-loving, happy and even-tempered manager could not imagine doing anything else. She loves the variety, vitality and ever new encounters with people and employees with a wide range of different origins. She approaches the day in a structured manner and always offers a friendly ear for any concerns. Her motto: maintaining a constant presence for the guests and inspiring them with motivated employees.
CHEF DE CUISINE
This skilled chef accepts every challenge with enthusiasm, always giving his best to amaze his guests with the refined simplicity of his unusual dishes. This includes creativity as well as attention to quality and detail. His gift for listening and talking, together with his charming nature, make this South Tyrolean the perfect team manager. He describes the Castell spirit as easy living combined with indulgence and recommends that all visitors to the Engadine immerse themselves with each one of their senses in the energizing power of the mountains.
RESTAURANT MANAGER / EXECUTIVE ASSISTANT
Just relax, enjoy and be pampered. This is the recipe for a perfect vacation at the Castell. The observant restaurant manager contributes to this experience by always keeping her cool. The aspect of the personal contact with the diverse guests has never ceased to excite her, and with her helpful nature she manages to make even the impossible possible.
Front Office Manager
Quick-witted, outgoing and always in a good mood, this is how our reception manager Mirella Steck describes herself. She loves the hotel business, the beauty of the Engadine and the cheerful guests and staff at the Castell. She enjoys hiking in the mountains early in the morning, soaking up the sunrise – as well as the sunset at the end of the day on the Kawamata terrace. Her tip: the outdoor rock spring sauna by moonlight.
MEDICAL MASSEUR / HAMMAM SUPERVISOR
As a passionate masseur, Edmund Masur senses what is good for his guests. His perseverance, loyalty and sense of humour are hugely appealing. The Castell spirit is a magical energy that can be sensed in the atmosphere and in all the interesting personalities you can meet here every day. His tip: of course a visit to the hammam with a reflexology session, or the barefoot trail in Celerina.
"The small things make the difference, because standard service is too easy," says Alexandra Aue, who is also anything but standard. This motto motivates her every day to fulfill the wishes of our guests and to create a family atmosphere. An atmosphere in which the guests feel home and want to stay. Her leisure tip: a hike from Pontresina to Val Rosegg followed by a carriage ride back. In the evening then slowing down at the Red Bar and enjoy…a nightcap.
After a two-year Engadin break, she has definitely understood: the Engadin is the most beautiful place and the Castell the greatest hotel on earth. That's why she came back. Very good idea, because the Castell is a matter of the heart for her anyway. During 2 days a week she realizes marketing ideas, supports the General Management with her left and right hand and is responsible for employee trainings. Your insider tip for a demanding hike in the Engadine is the "Senda dal Diavel" from Bernina Suot on the Munt Pers.
Antonio de Melo
HEAD OF MAINTENANCE
He is the "multitasker" balancing the requirements of suppliers, contractors, employees, guests and apartment owners. This requires flexibility, a good sense of humour and reliability. Antonio De Melo values his varied work in a great team and enjoys impressing our guests with the hotel’s efficiently working state-of-the-art equipment.